Terms of Service

Last updated 30 August 2026.

These terms govern your use of Kadentic (the "Service"), operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS], India ("we", "us"). By creating an account you agree to them. If you are agreeing on behalf of a company, you confirm that you are able to bind that company.

1. The Service

Kadentic is a customer relationship and marketing platform. We provide the software. The content you create, the contacts you load, and the messages you send through it are yours, and they remain your responsibility.

2. Your account

You are responsible for everything that happens under your account, including anything done by users you invite. Keep your credentials secure and tell us promptly if you believe they have been compromised. You must be old enough to enter into a contract where you live.

3. Plans, billing and payment

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles billing enquiries, taxes and refunds. When you subscribe, your contract for payment is with Paddle, and Paddle's buyer terms apply alongside these.

• Subscriptions renew automatically for the interval you chose, until cancelled.
• Where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel first.
• Prices may change. We will give reasonable notice before a change affects an existing subscription.
• Refunds are handled by Paddle under their refund policy.

4. Credits and usage-based features

Some features consume credits or metered usage, including AI generation, voice minutes and messaging. Allowances are set by your plan and reset on your billing cycle. Unused monthly allowances do not carry over unless the plan says otherwise. Purchased top-ups persist until they are spent. When a balance runs out, the feature stops until it is topped up or the cycle resets.

5. Acceptable use

You must not use the Service to send unsolicited bulk messages, to send anything unlawful, deceptive or infringing, to impersonate anyone, or to attempt to breach the security of the Service or of another user. You are responsible for having a lawful basis and any consent required for the contacts you message, and for honouring their opt-outs promptly.

Messaging channels carry their own rules from carriers and platforms, and we have to pass those on. SMS, WhatsApp, email and social channels each impose requirements that can change without notice, and breaching them can get a sender blocked by the carrier regardless of anything we do.

6. AI features

The Service uses third-party AI models to draft messages, summarise contacts and score interest. AI output can be wrong. It is a suggestion, not advice, and you are responsible for reviewing anything before it is sent or acted upon. We do not warrant that AI output is accurate, complete or fit for any particular purpose.

7. Third-party services

Some features need your own account with a third party, for example a messaging provider for SMS or a payment processor for selling to your own customers. Those services are governed by their own terms and billed by them directly. We are not responsible for their availability, their pricing or their decisions.

8. Your data

You keep all rights in your data. We process it in order to provide the Service, as described in our Privacy Policy. You can export your data while your account is active. After termination we retain it for a limited period so that you can recover it, and then we delete it.

9. Availability

We work to keep the Service available but do not guarantee uninterrupted access. We may carry out maintenance, and we may change or discontinue features. If we discontinue something significant, we will give reasonable notice.

10. Termination

You can cancel at any time, and access continues until the end of the period you have paid for. We may suspend or terminate an account that breaches these terms, that creates a risk to the Service or to others, or that is in arrears.

11. Disclaimers and liability

To the extent permitted by law, the Service is provided "as is" and without warranties of any kind. We are not liable for indirect, incidental or consequential loss, or for lost profits, revenue, data or goodwill. Our total liability in any twelve-month period is limited to the amount you paid for the Service in that period. Nothing here excludes liability that cannot lawfully be excluded.

12. Changes to these terms

We may update these terms. Material changes will be notified in the app or by email before they take effect. Continuing to use the Service after that means you accept the updated terms.

13. Governing law

These terms are governed by the laws of India, and the courts of [CITY], India have exclusive jurisdiction, without prejudice to any mandatory consumer protections available to you where you live.

14. Contact

[LEGAL ENTITY NAME], [REGISTERED ADDRESS], India. Email [LEGAL CONTACT EMAIL].